Our Aim

PCF Care aims to ensure that children and the young people we support live safe, meaningful, and fulfilled lives regardless of their challenges. They are valued, respected, listened to and supported to live as independently as possible and develop their skills to adulthood.

We aim to provide quality, personalized, flexible, and responsive services to children and young people, adapting to their changing circumstances, their families, and other agencies to enhance their wellbeing and quality of life.

Our objectives

Guided by these identified aims, we look to achieving the following objectives: To:

  • Provide safe, nurturing, and supported living accommodations to children and young people so that they can thrive and meet their needs.
  • Enable children and young people to access various individual and group activities in the local community and maximize their independence, vocational, and leisure potential.
  • Safeguard children and young people, protect them from abuse and harm, and ensure their welfare and safety is of paramount importance.
  • Recognize each individual’s specific communication needs and work towards enhancing their communication abilities and empowering them to make choices by expressing their wishes, feelings, and preferences through various communication tools.

PCF Care measures its impact on children and young people by using our services to provide high standard of care and support. As part of our commitment to quality, we capture these impacts through

  • Annual surveys of people we support,
  • Comprehensive audits of services,
  • Client case studies,
  • Annual staff satisfaction surveys, and
  • Continuous open complaints, suggestions, and feedback procedures

in all our services.

We are sensitive to service users’ needs and expectations by encouraging their full participation and integration into the community, aiding them in developing daily living skills and activities to promote independence and choice.

Diversity and inclusion

We value diversity and equality and foster a culture where every voice is welcome, heard, and respected. We positively welcome diversity of background, ethnicity, skills, talents, and contributions from everyone, including people with different perspectives and life experiences.

Innovation

We adapt and find new ways to be effective. We ensure that we update our knowledge base and improve our practice. We embrace a culture for change that strives for continuous reflection, improvement, and achievement of excellence.